The Perplexing Thing About Productivity

Joe Bosch, a veteran HR executive joined our Balancing Act podcast to talk about how companies can measure and boost productivity. 

Bosch has helmed HR at DIRECTV, Pizza Hut, PepsiCo, and more. His decades of experience can greatly help companies improve employee performance. Here’s what he had to say: 


Balancing Act:  

Joe, can a company accurately measure productivity? 


“There’s a lot of jobs that are easy to measure, like manufacturing; it’s easy to measure output, employee output. Sales are easy to measure. But there’s a lot of jobs that are difficult to measure.  For great HR people, one of their primary challenges is to think about how they build a culture and environment that a company can perform at its highest level. The interesting thing is, I find most companies don’t have good metrics for measuring productivity. In a lot of companies default to labor costs to measure productivity.  It’s not an easy thing to do, so I do think the answer is yes, you can. You’ve got to have a workforce strategy that supports creating a more productive workforce.” 


Balancing Act:   

What’s a good workforce strategy to implement? 


“Your workforce strategy must create an environment where every employee can come to the workplace, and bring 100% of their skills, their abilities, their energy, where they’re motivated to bring those things every day. It’s got to be a balanced strategy, in the sense that it’s got to meet the company’s needs for performance, it must meet the company’s need for driving higher productivity. But it also must balance with what employees need outside of the workplace.”


Listen to more of Bosch’s productivity insights here:


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